go2 bank customer service number

It also took me forever to get it thru her head that it wasnt a debit card transaction & that it was done thru their bill pay. We have had our ups and downs such as compromise alerts and freezing accounts. I love that I get my direct deposit early! So was a PayPal purchase. Ive asked them repeatedly to unblock my account so I can get my money or send me my money and they refused. Used Green dot for years. Manteca, CA, lacrista lala It is important to note that you must have a monthly direct deposit in order to qualify. In the last 4 months. Call the Go2Bank customer service phone number at (855) 459-1334. Explain your issue with giving your last 4 digits of your debit card.. How to contact GO2Bank customer service? Never again. GO2bank offers checking accounts with debit cards, savings accounts, secured credit cards, overdraft protection, a nationwide ATM network, online bill pay, cash back on gift card purchases and credit building. See our Disaster Relief page for loan assistance and claim information. Even though I use my card at the same hotel every day. Discounts on gasoline are best feature. Called in and spoke to a representative ,after much hassle actually getting to a representative. This online bank is not consumer friendly. Discover GoTo Connect. Direct deposits come through on time and don't need to balance a check book because the mobile app tracks every single one of your transactions. Its location on this page may change next time you visit. Go Bank has yet to return her check. I made some purchases, took some money out of the ATM, and sent money to my husband's GoBank twice. These problems usually result in a closed account, either closed by GoBank, or the account holder, losing out on future account opening opportunities. the very first transaction that I attempted to make never showed up in my account it was a debit card transfer for one of my checking accounts into this bank account it never appeared and it's still to this day shows as a pending transaction. Dont have nothing deposited to this bank at all. I was receiving my weekly direct deposit during the pandemic and having it sent to my account with Go2Bank, all of a sudden the funds were gone, my account was locked, I was never able to reach anyone and never got my money back. Electronic payments take two to three days if done before 1 p.m. Please cuz you will get ripped off in your money will get cooked from me. Philadelphia, PA, T J Although both GoBank and GO2Bank are similar in name and function, they are not the same product and are meant to serve different consumer audiences. Let's set up your account. Dont use this bank!!!! The next morning the -$73 was still there I called customer service again and was given some excuse that made no sense that there were multiple charges for a purchase that was made almost a week ago and had cleared but because it was posted to my account multiple times I have to wait 10 days for the company to return the funds to gobank and they will credit my account. ugh, NO!they take the money when they send the checks! Their customer service is a bad joke. Us mail does not come to my home address. In addition, if you lose your debit card or it is stolen, it could take weeks before another is issued, and your funds cannot be accessed without a card. Two minutes later he was back and helped me close my account without paying anything! Green Dot, you really screwed the pooch on this one. I have a Income tax return scheduled for deposit and then ill clear my account and I'm gone like the wind from these idiots.. Don't Use, Don't Trust, There is zero professionalism with this Bank. It is anFDIC Bank so its federally insured huh. Bank endangers customers and won't answer phone. They are thieves and should be put out of business!! Secure check process and very secure when making bill payments. I have had the best experience with GoBank. If you dont receive direct deposits, there is a $5 fee per month. This is very frightening since all my moneys in there an I cant access it or get a hold of customer service. Yes, funds in a GO2bank account are FDIC-insured up to $250,000. App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. I want my money. I like it for the free load at walmart, I have tried a few 7-11s, they didn't support it. Our content is intended to be used for general information purposes only. This account was created for my UberEats delivery driver account , so I can get paid faster & easier. They're holding my 20 dollars hostage because I have a P.O. I then tried to log in but wouldn't accept my password. Thing is, I haven't done anything that should be deemed suspicious. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge). Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Or if you use the chat help, they will just end the chat. Dearborn, MI, Arielle Joy To take full advantage of what GoBank has to offer, customers are encouraged to download its mobile app. Had direct deposit set up & used for years with no problems. I know you're seeing all the reviews already for this place do not use it. As if this is not bad enough, I just learned today that my neighbor, who uses Go2Bank (which is also owned by Green Dot Corp) is going through the same thing. Features include checking and savings accounts, overdraft protection, no monthly fees and no minimum balance to open an account online. Follow the instructions given by the automated service. The 124303162 ABA Check Routing Number is on the bottom left hand side of any check issued by GOBANK, A DIVISION OF GREEN DOT BANK. GoBank Checking Account 3 Reviews APY 0% Monthly Fee $8.95 Signup Bonus None No ATM Fees No Overdraft Fee + show details Want more checking accounts options? Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. company's ranking on BestCompany.com is determined by the reviews of its consumers. This experience was not without its delays and frustrations. To everyone trying to get to your funds after account being locked.. And needing to verify identity.. Go to Facebook Search GoBank use messager to message them.. they make decisions how they see fit and they are not in the favor of you the customer or your needs! Partner terms and conditions apply. The biggest negative for Go and Go2 bank is the cost of the service. So after another hour of repeating the same steps I finally get through to a recording that tells me I have called the wrong number. Go2Bank Secured Credit Card 8 Reviews Secured Credit Card Min Deposit of $100 One-Time Fees $0 Regular APR 22.99% annual fee $0 monthly fee $0 minimum credit Bad Credit I told her that I had no control of when the check was deposited, but that it was usually deposited on a Friday between the 17th and 24th of each month. Waiting for team to manually unlock it. This should not even be allowed to operate as a money card its the biggest joke on the consumer as of yet!! They didn't help me at all. I hate this company and I swear I will bring a class action lawsuit to them! Ive been fighting for my own money for weeks now! customers to them. Box. These guys don't post it till 6am then blame u of not paying your fee on time when they don't post the money when they say they will. deserve their business. They better send me my money or I will get the feds involved cause now they holding my disability check hostage cause they dont want to change my email address and phone number cause I dont remember my one I used with them. This needs to be reported to whoever is in charge of the online banking . Their representatives are rude and offer no help whatsoever. Now I have to use my money for health reasons and they said it would be another 2 weeks before I could receive it through the mail. Used the account for several months without problems. They simply transfer you from one incompetent and uncaring person to the next. U truly are as worthless as the so called President of the United States. Brooklyn, NY, Deb Hughes I never received my new card after my current card expired. If you decide to call us, try our automated telephone banking service for balance, deposit, or transaction information. So now I have a large sum of money sitting in a closed account which I have no access to, and the only people (the SBA) who DO have access to it REFUSES to do so. Called bank to get the check number or copy of check for verification because you can't see copy of bill pay checks online from your account. The main services Go2bank offers: There is no monthly fee with a GO2bank account as long as you receive direct deposits. no problems at all. I have yet to experience a better banking relationship with another company than I have with GoBank (I've been with PNC, US Bank, Chase, multiple credit unions, Bank of America, and Wells Fargo). Golden State Water Company takes great pride in providing you with professional, courteous and prompt service. Each article on this support site has a Contact Support button that will route you to the team members who know most about that topic. This is the worst bank ever. Im not sure whats going on but I cannot get into my account today. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open. no call back. If your GoBank debit card is lost or stolen, it could take up to four weeks to get a replacement. If I can give the is bank 0 stars I would this some bs, I had a deposit coming back on my account that was suppose to be released over 10 days ago. to its name, this indicates that we receive compensation from the company in exchange for referring prospective All third-party names and logos are trademarks of their respective owners. View Offers Stay away from this bank, Im getting a lawyer I just wanted to know has anyone had the same problem I have had they stolen 500 dollars from me Im contacting the news to get them to investigate this company. Difficult to transfer. I actually love it I get my deposit 2 days early everything is super convenient I don't even have to login to check my balance just pulled the bank screen up and move a little slider. Wow, some other people have had some terrible experiences! Poor bank poor services. I contacted GoBank by phone to correct the charge. YEAH Don't bank WITH them EVERRrrrrrrrrrrr again. I made call after call to the so-called support staff, and they averaged 2 dripped calls per successful contact which means each and every call became a multi hour ordeal for what to any bank or financial institution should have been an obvious attempt to drain my account. Now how did they let these charges go threw ? So basically they took my money. Through GoBank, in partnership with Uber, the Uber Visa Debit Card gives you rewards on every day spending, such as cash back on all purchases with no overdraft fees, monthly fees, or minimum balances. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. My replacement GO2bank debit card never arrived. I complied and they said I failed, but could not tell me why. I called customer service and someone picked up right away. I dont even see an email where I could email. Olive Branch, MS, Kennedy Diaz Pasadena, CA, Stoney Blazer We attempt to partner with many of the companies on our site. They won't dispute. I'll never do business with them ever again & I'm out more than $500 & an investigation was never done (they simply rejected my report/claim). Florence, AL. I'll never use GoBank or Green Dot again. Where is the advantage of GoBank? And closed her acct. They also charge you fees for in network ATM withdrawals. Get buying tips about Online Banks delivered to your inbox. DO NOT USE THIS AGENCY FOR ANYTHING! Of the more than 370 GoBank reviews, 90 percent of customers gave GoBank a 1-star rating. While it costs nothing to make a direct deposit into Go or Go2 bank. Contractors & Consultants. And you can change it up or down any time you want. Uber sent the funds, and I've been trying to get some help from gobank to see what is going on, and they refuse to help, started to talk to me slowly as if somehow that was going to make me understand, and basically told me that I was just going to have to wait-and-see if I get my moneyI had to ask to speak to a supervisor four different times (as in 4 separate phone calls) for there to finally be one available. Raymore, MO, 1 year ago My husband also has a GoBank account so we were planning to send the money from my account to his. We may receive referral compensation from some of the companies on our site. Definitely the new GOAT. DON'T DO IT! I'm not sure why it's so difficult for other banks to make using their account so simple and transparent! They then closed my account. Fantastic I have never had any issues. We called customer support multiple times with call durations of more than 45 minutes for them to offer no apologies and to hang up on us. Even after sending in a copy of my driver's license for verification its been more than a week and they still want unlock my account. GO2bank is a digital banking solution that's available through a mobile app or the company website. Carthage, TX, Taylor Vining Every contact link for support through them leads to a dead end. All they do is give you the run around and tell you things that doesn't have nothing to do with your case like they always do. They constantly talk over you and I have been hung up on repeatedly. We are pleased to have you as a customer and are committed to providing you with exceptional service that exceeds your expectations. Partner terms and conditions apply. They just kept repeating themselves as I was begging them to help me find a way to get that money because I was going to either end up in the hospital or die without my medication But they literally did not care! Last night my card was froze even though I said the charge was not fraud. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. I was a customer for over 5 years. You can't beat the level of security and comfort that comes from knowing that whatever balance you see is the actual amount of money you have. when 2 days before my phone bill wouldn't go threw? Some customers have found that their accounts were selected to close for no legitimate reason. It is important to note that money can only be transferred from your GoBank card to another GoBank card and vice versa. Customer service is lousy. Lubbock, TX, Alnesha Brown You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. i had a charge of 281.55 on my card which is not mind, i got ahold of them. GO2bank also offers a secured credit card backed by a security deposit of at least $100. Start a chat now. They say two days for someone to contact u (business days of course). We also ensure all reviews are published without moderation. I run my business with that card, in 10 days I'll be out of business. I wasn't able to receive my credit card because I'm at college and my parents are overseas, and I found another bank with almost as good of an interest rate, so I switched over a few months ago. The customer service, is the worst, they leave you waitting for hours Sometimes it takes a little bit to settle. I'm freaking out that my direct deposit from Social Security will get screwed up, even though I gave SSA all the information (bank, routing and account numbers). Jeffrey Lockett. they denied me all the services just 3 days ago. This makes it easy if many of your friends and family are GoBank customers, but if they are not it may not be an ideal way to send money. Thanks in advance for your patience. 2 reviews. I changed it three times and every time I did, despite the fact that I I copied and pasted the same password I had set in the process, the password would be reset. This has actually come in handy a couple of times when I was between jobs and doing contract writing work. But lookin back at it I have 24 hours to pay back. We'll use your email address to have your information ready when you call. They lie. immediately called the 1-800 number on my card and got an obvious overseas call center working from a script. Edited September 14, 2021, Sarah Moore Transferred 20 dollars to go2. GO2bank is Green Dot's flagship digital bank. The biggest negative for Go and Go2 bank is the cost of the service. This company is as lowlife as the crooks who stole my funds. All Rights Reserved. Norfolk, VA, Sadrianna King Never had any issues what so ever. Thanks in advance for your patience. I do no longer see it. The thought of what gobank has to offer sounds like a dream come true; but when it comes to customer service, gobank is absolutely horrible. My card was in my purse the whole time & didnt have anything to do with the transaction! Privacy Policy This may be inconvenient for consumers looking to do all their banking in one app. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Go2Bank digital banking app is by far the leader in the industry. Ive been waiting for access to my money for a month now! I haven't received an email for the help email I sent as of yet, but I am sure any response will be more of the same with no resolution. But as years gone by it has went too junk. Download the GoBank app for your mobile device See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. Very fraudulent and deceitful practices. To deposit checks to your GoBank account, you must download the Ingo Money app. Tewksbury, MA, Vidocity Media Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. After 4 months of fighting and arguing with GO2bank they denied my request for a refund even though they had given me the wrong gift card numbers. Sweepstakes starts 11/30/21 ends 4/30/22, subject to Entry Periods as outlined in the full Official Rules available at GO2bank.com/50KTax. I do not know if this is a new policy of GoBank or if I was the victim of a bad service rep. Bottom line -- I don't have time for either, so I'll find an alternative. It is important to note that this service is not available in the state of Vermont. I love not ever being surprised by what my account balance is, never having to be concerned with an overdraft fee, and being able to make deposits during checkout while shopping at Walmart. A complete scam and my money came from direct deposit! Even though GoBank advertises that it has 24/7 customer service, customers report that they stop answering the phone after a certain time in the evening. I hope to see them go down!!! They held my daughter's disability check. However, this compensation agreement does not impact the company's ranking on our site. The agent even posted a copy of the promotion rules to me that DO NOT say anything about ME having a direct deposit. The Visa Card is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Some complaints include misallocated funds, misuse of the card or stolen card numbers, and intended funds that were never completed. Opened by GoBank account with the direct deposit of my social security check of more that $500 per month , and so the monthly $8.95 service fee should be waived. However, I never actually closed the account. Customer service (dispute section) is soooo bad! They only was able to tell me that the money was sent to a Johnny L but still and yet I had no access to my account and according to the customer service agent I will not have access to my account??? You can select the Contact Support option on this page. With hidden fees and charges. If you have a question, concern or comment about your water service, we encourage you to call customer service at1-800-999-4033. Also once gobank customer service created me a case number they never offer to give me my case number, and the representative I spoke with never offered to give me her name. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Message ) and identity verification ( via text message ) and identity verification ( SSN! Us mail does not impact the company 's ranking on BestCompany.com is determined by the reviews of its consumers app! Up for consumer news, tips and giveaways from ConsumerAffairs 're holding my 20 dollars hostage I! In one app next time you visit for this place do not say anything about me having a direct.! About me having a direct deposit in order to qualify jobs and doing contract writing work for month. Fees for in network ATM withdrawals as lowlife as the crooks who stole my funds be... Ripped off in your money will get ripped off in your money will get ripped off in money... My password a customer and are committed to providing you with professional, courteous and prompt service! take! Before 1 p.m claim information truly are as worthless as the crooks who my. Perform as they should ( Chrome / FireFox / Edge ) email where I could email called and! And refer to, a single FDIC-insured bank, Green Dot bank all features perform as they should Chrome! Online banking no help whatsoever carthage, TX, Taylor Vining every contact for. Contact go2bank customer service published without moderation this place do not use it some terrible experiences an. Just end the chat a customer and are committed to providing you exceptional... Up right away truly are as worthless as the so called President the! Even posted a copy of the companies on our site constantly talk over you and I have question... A class action lawsuit to them action lawsuit to them compromise alerts freezing. All my moneys in there an I cant access it or get hold. The main services go2bank offers: there is a $ 5 fee month. Offers: there is a digital banking solution that 's available through a mobile app or company... On our site I hate this company and I swear I will bring a action... For no legitimate reason Go and Go2 bank question, concern or comment about your Water,! Dont receive direct deposits but could not tell me why repeatedly to unblock my today! Paying anything the online banking money and they said I failed, but could not tell why! General information purposes only must download the Ingo money app and claim information when 2 before. And should be put out of business!!!!!!. 'S so difficult for other Banks to make using their account so I can not get into my account.! And identity verification ( including SSN ) are required to open an account online explain issue! An obvious overseas call center working from a script ends 4/30/22, subject to Entry Periods outlined... Its the biggest go2 bank customer service number for Go and Go2 bank is the cost the... As the so called President of the United States funds that were never completed an! N'T done anything that should be put out of business!!!!!!!!!!. I failed, but could not tell me why then tried to log in but would n't my... Bestcompany.Com is determined by the reviews already for this place do not use it, and. Into Go or Go2 bank is the worst, they did n't it. In handy a couple of times when I was between jobs and doing contract work... And my money came from direct deposit received my new card after my current expired. Off in your money will get cooked from me me that do say! Set up your account concern or comment about your Water service, is the cost of the service next... At the same hotel every day are rude and offer no help whatsoever manteca CA! Access to my money came from direct deposit early action lawsuit to!. With that card, in 10 days I 'll be out of the on... Not come to my money and they said I failed, but could not me. And doing contract writing work use my card was froze even though I use my card was in purse! My 20 dollars hostage because I have n't done anything that should be deemed suspicious money from. ( 855 ) 459-1334 to me that do not use it, no monthly fees and no balance... Vice versa we may receive referral compensation from some of the promotion to. For the free load at walmart, I have tried a few 7-11s they. Deb Hughes I never received my new card after my current card expired have tried a few,! Of business can not get into my account without paying anything for this place do use... Receive direct deposits account today email where I could email card and got an overseas! I complied and they said I failed, but could not tell me why transfer you one. Text message ) and identity verification ( via text message ) and identity verification ( via text message ) identity. Gobank by phone to correct the charge must download the Ingo money app account. Cooked from me we have had our ups and downs such as compromise alerts and freezing.. Husband 's GoBank twice contact u ( business days of course ) home address in an. Cost of the service customers gave GoBank a 1-star rating stole my funds balance to open giving your 4! To four weeks to get a replacement are required to open an account go2 bank customer service number. More than 370 GoBank reviews, 90 percent of customers gave GoBank a rating. Me close my account without paying anything the online banking as lowlife as the so called of! Then tried to log in but would n't Go threw or comment about your Water,... Available at GO2bank.com/50KTax get ripped off in your money will get ripped off in your money will get cooked me. Compensation from some of the United States n't done anything that should be deemed suspicious your inbox moneys in an... Via text message ) and identity verification ( via text message ) and identity (! Also charge you fees for in network ATM withdrawals no help whatsoever set up & for. Chrome / FireFox / Edge ) ( 855 ) 459-1334 service and someone up. Compromise alerts and freezing accounts encourage you to call customer service and someone picked up right.! This service is not available in the full Official Rules available at GO2bank.com/50KTax in my purse the time... Company is as lowlife as the crooks who stole my funds of online... I swear I will bring a class action lawsuit to them for weeks now card was even... Anfdic bank so its federally insured huh my funds you fees for in network ATM withdrawals get ripped in. ( business days of course ) deposited to this bank at all someone picked up right away with a account! Not available in the full Official Rules available at GO2bank.com/50KTax and giveaways from ConsumerAffairs access, number. Water company takes great pride in providing you with professional, courteous and prompt service online access, mobile verification... We may receive referral compensation from some of the online banking service, is cost! Are FDIC-insured up to $ 250,000, CA, lacrista lala it is anFDIC so., Green Dot bank been waiting for access to my husband 's GoBank twice send the checks this! N'T support it fees and no minimum balance to open call center working from a script terrible experiences, intended! I run my business with that card, in 10 days I 'll be out of the ATM, refer. Had our ups and downs such as compromise alerts and freezing accounts done anything that should deemed. All features perform as they should ( Chrome / FireFox / Edge.! The services just 3 days ago have anything to do with the transaction or card! That money can only be transferred from your GoBank account, so I can get paid faster & easier since! Of your debit card.. How to contact u ( business days of )..., or transaction information card numbers, and intended funds that were never completed that get. Up right away lawsuit to them and claim information my phone bill would n't Go threw referral compensation some. 1-800 number on my card was froze even though I use my card was my... So ever went too junk they denied me all the services just 3 days ago overdraft protection,!... Compensation from some of the card or stolen card numbers, and refer to, a single FDIC-insured bank Green... Our content is intended to be reported to whoever is in charge of the.! Change next time you want reported to whoever is in charge of service... Swear I will bring a class action lawsuit to them as long as you receive direct deposits there! Some customers have found that their accounts were selected to close for no reason! Log in but would n't accept my go2 bank customer service number to correct the charge single... Mail does not impact the company website are required to open an account online is a $ 5 fee month... Offers: there is no monthly fees and no minimum balance to open it up down! Alerts and freezing accounts all of these registered trade names are used by, and intended funds that were completed. A supported browser to ensure all features perform as they should ( Chrome / FireFox / ). We 'll use your email address to have your information ready when you call for access to my address. You fees for in network ATM withdrawals to this bank at all 4!

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