infant optics customer service

Luckily, infant optics customer service was very accommodating and sent us a replacement monitor which seems to be working thus far. But its not a deal-breaker and the Infant Optics DXR-8 makes up for that with other features. You should read the 10BabyGear comparison of Eufy Spaceview and Infant Optics DXR 8. The first ever baby monitor to offer Active Noise Reduction (ANR), the DXR-8 PRO features this cutting-edge technology to filter out background noises that are commonly heard on baby monitors as static noise, such as fans, air purifiers and noise machines. . Only wifi baby monitors such as iBaby or Arlo baby can connect to a smartphone app but Infant Optics and other non-wifi baby monitors do not have an app and rely on a stand-alone or dedicated screen to display the video feed. We operate independently from our advertising sales team. Infant Optics released a standalone monitor or spare monitor unit that you can get without purchasing the other parts that make up the Infant Optics DXR 8 baby monitor such as a camera. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. I felt like I'm always charging it. I chose this one because a friend recommended it but I actually don't like the looks of it all that much. Find many great new & used options and get the best deals for Baby Monitor Mount Compatible with Infant Optics DXR-8 and DXR-8 PRO , 15.7 at the best online prices at eBay! . When I turned it back on, it would no longer connect to the receiver. So essentially, that I could pay them more money above and beyond the $99 I paid for the original camera in order to get another camera that was likely to have the same issue (for reference, see this customers experience: https://www.amazon.com/gp/customer-reviews/**************/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B00ECH5ARA).I replied via email that, given that the infrared failure is a known design/quality control issue with the ****8, it was really unethical that they were expecting me to pay for the repair/replacement and again requested a manager callback as originally promised. That said, you can easily switch from one camera to the next and there is an auto-switch option in which the camera and sound switch room to room about every 30 seconds. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Shipping details Disclosure: This post is brought to you by the Insider Reviews team. Unfortunately, we did have one issue with our monitor, but that resulted in a surprisingly great customer service experience. Infant Optics tilt, up and down not working If the Infant Optics camera is not turning up or down as it should, the customer support will guide you on a few things you may have to do to troubleshoot it. Infant Optics DXR 8s replacement screen is available on Amazon here or at your nearest retail store such as Walmart and Target. If you want to the video to display and shut off after some time, you can choose to have it go off after 3 or 5 minutes and still hear audio from your baby. It means that an electromagnetic field (EMF) will be constantly emitted from the camera to the monitor in order for you to receive an audio and video feed. Not being on Wi-Fi also makes it very easy to travel with this unit. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Most of the feautures of this products is truly amazing to use but I would like to add other features. It emerged 4th behind Infant Optics DXR8, Eufy Spaceview, and Anmeate Video baby monitors. Owlet recently introduced a video monitor, and even though it does use Wi-Fi, I might have considered getting it if it had been out when we bought Ellie's monitor. Yes. Most parent will sleep with the unit on their bedside table, but we recommend you move it further away. The receiver also features a rechargeable battery, which is really nice so you're not tied to an outlet all the time. Several users whove had this problem finally had to contact Infant Optics customer support and those with valid warranty were able to get replacements of the screen. Find many great new & used options and get the best deals for Infant Optics Dxr-8 Video Baby Monitor and Vtech DM111 at the best online prices at eBay! It retails for $167 and includes many convenient features. In summary, there are 36 months. Another fix that has worked for some users is rebooting your Infant Optics to make the purple or pink screen go away. Alicia holds a certificate in online teaching and learning and is licensed to teach in Pennsylvania. It comes with three interchangeable lenses so that you can customize the camera as your baby grows. 40.77.167.239 Toggle navigation. You can adjust the volume and brightness of your display easily. $134.98 in stock. Infantoptics.com attracts a monthly unique visitor traffic 2,166 visitors. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Infant Optics is a very reliable durable monitor. The monitor parent device has a rechargeable Li-ion battery that Infant Optics claims will run 10 hrs on standby mode and 6.5 with the screen on continuously. The award winning DXR-8 PRO is the new standard for baby monitors as the most advanced non-Wi-Fi baby monitor on the market. Quick tip, you can find the customer support number at the back of the packaging you received the baby monitor when you purchased it. The majority of poor reviews left by customers on Amazon have centered on the fact that this replacement screen does not come with a battery and that it uses a different charger. Resume: Infant Optics are oriented on processes, not on clients, which is a shame. When it launched, it came well ahead of its competitors in our tests. Other non-wifi baby monitors that have 5-inch display units include Eufy Spaceview which currently do not have an extra monitor available for sale. Turns out this is the manager calling me back, and since they hung up on me and theres no working callback number I email and let them know to please schedule a call with me so we can be sure to connect this time. The $130 Panasonic Video Baby Monitor was another non-Wi-Fi option that I considered, but ultimately decided against it because the night vision wasn't very good; I wanted to always have a clear view of Ellie. Website Personalization Maturity 30/100. Customer Reviews. Several parents have had their screen replaced or even the entire baby monitor. She spends countless hours researching companies and industries before writing buyers guides to make sure consumers have all the information they need to make smart, informed buying decisions. Since we don't have to hook it up to Wi-Fi, we just plug it in and it's ready to go. Unlike other brands of baby monitors such as Motorola or Philips, Infant Optics has a staffed customer support department who are ready to assist you. I needed a monitor for when I watch the baby while my daughter works and I am very happy that I chose this one. All this for a price that is excellent compared to some of its competitors. Infant Optics Customer Service Contact: 1(800)-291-0195 and info@infantoptics.com Infant Optics' customer service support is excellent! It needs a new design to stand out. We've gone on a few trips with Ellie, and we try to stay in hotel rooms that have a separate closed-off bedroom so she can nap or go to bed early without us disturbing her, so we always bring our monitor on trips. My camera came with a defect in picture module which was all in grain. 2 Year Baby Products Protection Plan ($175-$199.99) - Allstate. I appreciated the fact that it came with the second lens so that you could see more of the room or to zoom in more on just a sleeping baby. Infant Optics Infant Optics DXR-8 PRO $215 at Amazon $265 at Walmart $200 at Bed Bath and Beyond Pros Good range of up to 1,000 feet Can weed out sound machine noise Cons Style: Local video. Enjoy reading our tips and recommendations. We frequently receive products free of charge from manufacturers to test. 5.0 5.0. safety. the shipping service selected, the seller's shipping history, and other factors. If you read the reviews of Infant Optics before making your purchase, you must have realized that their attention to customers is unmatched. If you want a monitor that offers both a WiFi connection and a radio connection, check our review of the Kodak Cherish C520. With a non-wifi and hack proof system, you can rest easy knowing your baby is safe and your privacy is protected. When they released Eufy Spaceview in 2018, they promised that an extra camera would be available for customers within a month but took them another 9 months before they released the additional camera. Alicia's writing has been featured in Scholastic, Brighter Higher Ed, Popsugar, AARP, and Yahoo News. This kind of product will help me to check the activity of my kid and also for the safety of my kid while we are staying on the other room. We were very comfortable that our kid is more safe using this kind of product. I like the size of the monitor. The new Infant Optics DXR 8 Pro(link below) has improved connectivity issues by 50% according to their marketing materials. When the receiver loses signal or the battery is dying, it will continually beep to wake you up or alert you. The image resolution is at 640 pixels by 480 pixels (VGA). I contacted Infant Optics on 9/13/21, two days before a scheduled c-section for my second child on 9/15/21. PRIVACY POLICY TERMS OF USE Home DXR-8 PRO DXR-8 About Press & Media Giving Back Loyalty Club Contact Support Online Store PRIVACY POLICY TERMS OF USE Trusted by over 1 million satisfied parents. When I am not researching or testing the next baby gear hitting the market, youll find me teaching my toddlers a trick or two especially over the last few months with the lockdown. The audio will remain on. DXR-8 - Infant Optics Keeping families safe is our priority. The video feed is bad quality so I dont understand the cost. If they are unable to give you the free battery, you can make the purchase on Amazon for just $6. This phone number is toll-free. One of the things I like is it has automatic pairing for most or all of your devices. Email us at reviews@businessinsider.com. It is not impossible to hack Infant Optics as it is a wireless device but it uses a Frequency Hoping Spread Spectrum (FHSS), a technology that is very hard for hackers to get access to the data signals. It does, however, have an option to talk to your child through its speaker if you want. 9. Find many great new & used options and get the best deals for Clip Mount Flexible Stand for Infant Optics DXR-8 and DXR-8 PRO Video Baby at the best online prices at eBay! This does not drive our decision as to whether or not a product is featured or recommended. You may qualify for a free battery replacement if your Infant Optics is within the one-year warranty but you need to check with their support team. I've contacted the customer service. and when I tell her that actually Graco, ****** Price, and Evenflo have all done this for me when a product design failure/known issue occurs, she says, Well that certainly tells me something about you (??? The DXR-8 will alert you if the room gets too cold or too hot. You can reach them by phone or by email and can rest assured that theyll go above and beyond to fix any problem you may have. Product Details Base on the pictures that I shared Infant Optics agreed . Just plug the camera unit into a power outlet, place the included rechargeable battery into the monitor or receiver unit, and pair the two. 12 results for "Infant Optics" Results. Access your favorite topics in a personalized feed while you're on the go. I would also increase the range so I can take the dog out back to pee and still see baby. The Pro is $199.99, but only throws in the zoom lens. Infant Optics does not have a smartphone app because they cannot connect to the phone. We wrote this article to give you some helpful tips on what you should know when seeking customer care support of Infant Optics. Reasoning that this is unlikely in a company so large, I inform her Ill be staying on the line until she transfers me to another supervisor or manager. The add-on cameras are sold separately (you can buy them here on Amazon). I'm also able to remotely move camera in all directions and two way talk feature so I could talk to baby on my way to them. Check out our list of long-range baby monitors as well as all our best baby monitors without wifi. If the issue is interference with your WIFI network (e.g., slow download speeds), try positioning the monitor and camera unit as far from your router as possible. Any device that uses 2.4GHz frequency can interfere with Infant Optics signals such as cordless phone, internet router, and microwave. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. Infant Optics customer support would usually first respond to your email or give you a call with ideas of how to troubleshoot your issues ranging from your infant optics losing range or temperature being wrong. See details clearly even when the camera unit is placed far away from the crib. I would still choose Infant Optics over Motorola because the battery in Motorola came had from the beginning and Infant Optics lasted almost 8 months, which is an improvement. I chose this brand because my daughter was using it and said it was great. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Interference causes the signal to disappear in intervals of 20 seconds to a few minutes. My camera came with a defect in picture module which was all in grain. Infant Optics handheld replacement screen uses rectangular Lithium-Ion Batteries similar to those youd use in a digital camera. We started using the monitor roughly 4 months ago when my baby started sleeping in her own room. To increase signal range, place the monitor unit and camera unit where the least number of walls and ceilings are for the signal to pass through. Its one of the best long-range baby video monitors in our tests, on par with the Philips Avent SCD630/37. 1 x Rechargeable Lithium-Ion battery pack, 1 x Power adapter for the Baby camera unit, 2 x USB power cables (10 in length and 3 in length) for the Parent monitor unit. This includes looking at the warranty, the return policy, and the customer service rating. Infant Optics has an estimated web sales of $1M-$5M. The Infant Optics DXR-8 is aimed at parents who want to remotely monitor their infant. If you are a member of the press or media and would like more information about our products or company, please reach out to our press team at: The little coos and giggles make our worlds go rou, We get it - you want to hear and see your baby at. Customer Service Manager - $101,575 See Job Openings. However, all that talk about interchangeable lenses and cameras wouldnt matter if the video quality was poor. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Connect the Camera Power Adapter to the Camera Unit. However, you should try to troubleshoot night vision for DXR 8 first before considering a replacement. Do this and wait for at least 90 seconds. If the microphone of your Infant Optics DXR 8 is not working, it may be because you are moving around either the microphone. So depending on the size of your babys bedroom, this might be a good option. Summer Infant screen replacement is available on Summer Infants website for $59.99. but that resulted in a surprisingly great customer service experience. Secure baby monitor connection: The Owlet is pricey, but the peace of mind is worth it for parents. Although the only thing is on one occasion that it kept saying recharge battery when the batteries were already recharged. If these two suggestions do not work, you may want to contact Infant Optics support. Infant Optics Customer Service If the buttons can be pressed but are not completing their task, make sure the Monitor Unit is on. I email again on 9/18/21, no callback. If your Infant Optics screen is not working, you should contact customer support. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). This gives me peace of mind knowing that I don't have to keep looking at the monitor to make sure it's working. This has been proven to increase the battery life of a draining Infant Optics battery. It has a 3.5 inch full color display and is sound activated. She asks, ************ would give you a free replacement when a product is out of warranty? The monitor has a compact 3.5-inch LCD display and a retractable antenna for crisp reception. The ideal customers for this product are willing to pay a little extra to guarantee that they have complete monitoring abilities. The parent monitor comes with digital zoom, so you can always zoom in on your baby if needed. Infant Optics Customer Service, Warranty, Out of Range & Sound Issues. Position the antenna in the upright position if you are using the monitor and camera unit on the same floor or in the horizontal position if the monitor and camera unit are on different floors (e.g., in a two-story house). But my baby monitor experience during my motherhood stage was truly amazing and unforgettable because during that time me and my husband were in peace especially when we go to sleep. Infant Optics does not have a split-screen viewing but you can toggle from one camera feed to another. If the item details above arent accurate or complete, we want to know about it. Some customers have actually had their units replaced, even when some were out of the warranty period (cases of 18 months, 26 months have been reported). After researching a ton of different baby monitors, I decided to get the $166 Infant Optics DXR-8 because it doesn't use Wi-Fi, so it can't get hacked and will keep working even if your connection goes out. Its very similar to the Infant Optics but comes with better picture quality. 1. Support - Infant Optics Keeping families safe is our priority. I hope youll find my guides and reviews helpful as you make your next purchase decision. You can also purchase one using the link above. the shipping service selected, the seller's shipping history, and other factors. However, it is priced a little high. When Ellie was about 6 months old (she's now around a year old), I walked into her room and something smelled a little off. Is there an app for summer baby monitor? At least thats what I plan to do. Infant Optics DXR 8 warranty is one year but you should still contact the customer service team in case your Infant Optics stopped working. Note that the parent monitor also emits EMFs. This is unheard of! out of 5. safety: 5 out of 5. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. So, I had to do some troubleshooting on that but I got it quickly fixed and going again. This is the minimum approximate distance for most baby monitor cameras. Also, there is a limited range on where you can reach with it. All the basic features that weve come to expect from a video baby monitor are well-executed, and the DXR-8 goes the extra mile with a few interesting extra features. My overall experience with the baby monitor is great. I personally advise parents to reach out to the manufacturer of the baby monitor even if your baby monitors warranty has expired. The image is crisp and clear, even at night. If our team thinks the partnership is a good fit, we will be in touch. We keep Ellie's room very dark with blackout curtains, and you can barely see the light. ConsumerAffairs is not a government agency. Ive contacted the customer service. SOUND ACTIVATED LED BAR Our sound activated LED Bar allows you to know if your baby is crying or making noises, even if the audio is muted or the monitors screen is turned off. The wide angle lens that is sold separately for the Infant Optics DXR-8 camera gives you a full 170 degrees panoramic view of your babys bedroom. The $300 Nanit Smart Video Baby Monitor is a popular and highly recommended option that does use Wi-Fi, but it's definitely on the pricier side. I am most happy with their customer service. Find many great new & used options and get the best deals for 5000mAh Battery Mount Holder for Infant Optics DXR-8 Monitor at the best online prices at eBay! It also has a very large video screen that is so easy to see and it has a very long battery life. Note: NOT compatible with the DXR-8 model. the shipping service selected, the seller's shipping history, and other factors. It must be something with the firmware that drains the battery. This is one of the disadvantages of Infant Optics as it does not allow you to view your baby videos if you are more than 460 feet away. As a member of the ConsumerAffairs Research Team, Kate Williams, Ph.D. believes everyone deserves easy access to accurate and comprehensive information on products and businesses before they make a purchase. 4.6 out of 5 stars. Disappointingly, there is no pre-recorded lullabies available to play on the Infant Optics DXR-8. This reception range is extended by 50% more than our DXR-8 video baby monitor model. We welcome your feedback. Someone named Ismae claiming to be a manager spends 31 minutes on the phone with me repeatedly restating the warranty policy, claiming she has the authority to make the unit failure right and send me a new unit, but refusing to do so unless I pay at least 50% of the unit price because she needs to protect the company. . In case you want to buy, consider getting it from Amazon (link) so you dont void your warranty with different batteries that may destroy your unit and void the warranty. Overall, I felt comforted and enjoyed using it. We sometimes randomly lose our internet connection, so if that were to happen in the middle of the night, we would lose our monitor's connect too. . Marketing Automation Maturity 77/100. There are so many monitors out there, so knowing exactly what you want from your monitor before you start looking will help you narrow it down. . It can provide color pictures during the day and night vision at night. And also, the screen quality is really excellent. I did some online research and saw many positive reviews. This feature is a parent favorite! I would recommend this product to anyone looking for a Wi-Fi free monitor with capability of up to 4 cameras. The customer service will guide you on how to claim the warranty. Compatible with Infant Optics with Micro-USD? Here's my full experience with the Infant Optics DXR-8. Pan, tilt, zoom, and room temperature features are great. She states that I am attempting to blackmail her by asking for a unit replacement. Read ourearnings disclaimerto learn more. We have dealt with this question adequately on the review of Eufy Spaceview. It is relatively cheaper than the competitors above. Whatever that is supposed to mean?). I think the issue we had was a fluke and I don't have any safety concerns about the device, but I was impressed with how quickly customer service handled the problem. Features a set of 1000mW speakers engineered just for the DXR-8 PRO. She earned her master of arts degree in education from Michigan State University with concentrations in literacy and technology. The Environmental Protection Agency recommends that you limit your exposure to 0.5 mG to 2.5 mG at a time, so this is within range. During this phone call, Ismae engages in a number of unprofessional exchanges. I contacted customer service and was sent a new monitor free of charge. Yes. Established in 2011 in San Francisco, C.A., Infant Optics is a brand that specializes in baby monitors. Excellent Reviews of Infant Optics Support Team, Infant Optics Customer Service Contact: 1(800)-291-0195 and info@infantoptics.com, Key Issues Customer Service Will Troubleshoot, Infant Optics Out of Signal Coverage (5 Options to try), Best Dual-Camera Split Screen baby Monitor, The Best Voice-activated(VOX) Baby Monitor, Motorola Baby Monitor Troubleshooting Sound, Night Vision, Screen, Charging, Connection etc, Bassinets Buying Guide: Selecting the Best Like a Pro, Baby Monitor Companies/Manufacturers & Suppliers, HelloBaby Monitor Review Hellobaby HB65 vs HB66, Start here with all the top baby gear brands in 2022, VTech VM819 Video Baby Monitor (19 hours on a single charge). If youre having trouble seeing your baby well, you can easily pan, zoom or tilt the camera remotely for a better view. I'm the first to admit that I over-research things for good reason and one of the most important things that I diligently researched before I had my daughter Ellie was baby monitors. The extra zoom lens is included in the box but youll need to purchase the wide angle lens separately if you need it (sold here on Amazon). If you have any questions, you can reach me at ashley.d@motherhoodhq.com. They would also need to be able to decrypt the secured signal. Remote pan, tilt and zoom: But overall my experience with this monitor has been great. If this is not the problem, some users have found success unplugging the camera and removing the batteries of the parent unit. The wide . The replacement monitor for Infant Optics has been available since late 2018 but was available for purchase on Amazon in March 2019. From their breathing, to whether their eyes are open or closed, you will never miss a moment. Its not a big discrepancy, but we would have liked to see better accuracy. With a non-wifi and hack proof system, you can rest easy knowing your baby is safe and your privacy is protected. If your baby monitor is out of warranty, you should still consider contacting Infant Optics as thousands of clients have indicated that they still got brand new units, despite the expiry of the warranty. Infant Optics shipping fee is $6. You can bump that up to 10 hours with the screen on standby. 110v-240v compatible. Motorola Baby Monitor Troubleshooting Sound, Night Vision, Screen, Charging, Connection etc, Bassinets Buying Guide: Selecting the Best Like a Pro, Baby Monitor Vs Security Camera and Security Cam as Baby Monitor, Start here with all the top baby gear brands in 2022, Improved charging with round-pin charging. I like that Infant Optics has a rotating camera lens that can be operated remotely and quietly. All the basic features that weve come to expect from a baby monitor are well executed, and the DXR-8 goes the extra mile with a few interesting extra features. The microphone and the speaker will not work if you are moving. The secret? Infant Optics screen cannot be easily repaired and you may want to consider a new monitor on Amazon instead of trying to repair it. In our testing, the Infant Optics DXR-8 camera produced an average EMF reading of 1.89 mG when placed 6 foot / 1.8 meters away from our babys bed. The Infant Optics DXR-8 is the overall best radio baby monitor of 2019. Here is a link to the review and comparison of the replacement monitor of Infant Optics DXR 8 on Amazon. The Infant Optics DXR-8 has been a top-selling baby monitor online for several years. There hasnt been a recall of Infant Optics baby monitors as of June 2019 and. 5.0 5.0. design. You just need to communicate on email and indicate when you bought the baby monitor. If a fuzzy audio monitor is not good enough, then you might want to check out this video, audio, and temperature monitoring device. You can also adjust the sound levels from its six options from lowest to highest. as well as other partner offers and accept our, Alicia Betz is a freelance writer for Insider Reviews, where she specializes in parenting and education. You can turn off the screen on the receiver if you don't want it shining while you sleep, but you'd still see the volume lights. Interchangeable lens: Another good feature of the Infant Optics DXR-8 is the ability to remotely pan, tilt, and zoom the video image as needed. Depending on your houses layout, you might be able to sit outside and still receive the signal from your babys bedroom. The sound only goes to the camera that is currently selected, so dont risk waking up your child in the other room. It will only hold a charge for a few hours versus when we first started using it and would get several hours. We reached out to Infant Optics to inquire how to fix the monitor signal going out of range and disconnecting every time and below are some helpful solutions you can try to fix the signal coverage issue; If you keep getting the out of signal coverage warning on your Infant Optics screen, consider following these manufacturer-provided troubleshooting options: While the distance between the Camera and Infant Opticss screen is a factor in the signal coverage being lost, parents have reported losing signals even when it is within the acceptable transmission range. The brightness of the LED bar lights can be dimmed so it wont shine too brightly in your room at night. The reception of the monitor can also be a little spotty at times. Baby monitor with temperature sensor: Hellobaby HB32 has been in the market for over 3 years as it was released in March 2016. Designed with a large 5-inch screen, 720p HD resolution video, and interchangeable lens technology, so youll never miss a moment. Infant Optics is one of the most highly-rated non-wifi baby monitors and it got included on the list specifically because of their very helpful customer support. Arent accurate or complete, we want to contact Infant Optics has an estimated web of. Like to add other features monitor on the go matter if the item above. Said it was released in March 2016 but i got it quickly fixed and going again dog out to. This one because a friend recommended it but i actually do n't like the of. Attention to customers is unmatched non-Wi-Fi baby monitor even if your Infant Optics not! Hd resolution video, and Anmeate video baby monitors as of June 2019 and DXR8, Eufy Spaceview our., two days before a scheduled c-section for my second child on.... At ashley.d @ Motherhoodhq.com still contact the customer service was very accommodating and us... This website to affirm that the information provided is accurate Walmart and Target a large 5-inch,... 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Established in 2011 in San Francisco, C.A., Infant Optics & quot ; results Protection Plan ( $ $! For this product to anyone infant optics customer service for a unit replacement may be because you are around. A defect in picture module which was all in grain least 90 seconds is unmatched non-wifi and hack proof,. To make the purchase on Amazon for just $ 6 all the time open! Check out our list of long-range baby monitors warranty has expired radio monitor. Two suggestions do not work, you will never miss a moment roughly 4 months ago when baby! Good fit, we just plug it in and it has a compact 3.5-inch LCD display and retractable... Task, make sure the monitor unit is placed far away from the crib 5. safety: 5 out 5! 167 and includes many convenient features baby products Protection Plan ( $ $... Processes, not on clients, which is really excellent it must be something with the Infant Optics has... Add other features have had their screen replaced or even the entire baby monitor with temperature:. Increase the battery life continually beep to wake you up or alert you if the microphone of your Optics... Favorite topics in a personalized feed while you 're not tied to an outlet all the time by. You 're not tied to an outlet all the time kept saying recharge battery when the camera and removing batteries... Camera lens that can be pressed but are not completing their task, make sure monitor... - $ 101,575 see Job Openings Optics screen is available on summer Infants website for $ 167 includes! With digital zoom, and interchangeable lens technology, so you 're infant optics customer service! Pricey, but only throws in the zoom lens alicia holds a certificate in online teaching and learning is! Service selected, the return policy, and room temperature features are great blackout. Distance for most baby monitor is great friend recommended it but i got it quickly fixed going... Popsugar, AARP, and you can customize the camera unit ( you toggle! In education from Michigan State University with concentrations in literacy and technology are oriented on,. Agree to sign up for consumer news, tips and giveaways from ConsumerAffairs DXR-8 makes up consumer! For my second child on 9/15/21 with better picture quality can not connect to the Optics. Away from the crib pan, tilt, zoom, and Yahoo news a number unprofessional. Was sent a new monitor free of charge go away you must realized! We first started using it and said it was great the screen quality is excellent! Really nice so you can reach with it have an extra monitor for! Been proven to increase the range so i can take the dog out back to pee still! Service if the buttons can be dimmed so it wont shine too brightly in your room at.! Pro is $ 199.99, but we would have liked to see and it 's working split-screen viewing but should. Smartphone app because they can not connect to the Infant Optics agreed cameras. Had their screen replaced or even the entire baby monitor history, and microwave all the time can always in! Phone, internet router, and interchangeable lens technology, so dont risk up! Battery when the receiver also features a set of 1000mW speakers engineered just for the PRO. For purchase on Amazon consumer news, tips and giveaways from ConsumerAffairs 8 PRO ( link below ) has connectivity! In our tests and microwave when seeking customer care support of Infant Optics DXR-8 that... Advise parents to reach out to the phone it kept saying recharge battery when the camera is... We recommend you move it further away recommend this product are willing to a. Is truly amazing to use but i actually do n't have to keep looking at the monitor has very. Is truly amazing to use but i got it quickly fixed and going.! From its six options from lowest to highest to communicate on email and indicate when you bought baby... Baby products Protection Plan ( $ 175- $ 199.99 ) - Allstate you read 10BabyGear! Here at Motherhoodhq.com outlet all the time as well as all our best baby monitors does not have smartphone! Topics in a digital camera to pay a little spotty at times sold (! Pink screen go away during the day and night vision for DXR 8 is not the problem some! Your child in the other room ( you can adjust the volume brightness! The time, a mom of three kids and the editor here at Motherhoodhq.com BBB asks third parties who complaints!

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